Step #1. Report Post. Step #5. (Check your in box etc are ok before proceeding further). - last edited: Perhaps you did you delete your old Sky e-mail after installing the new account under the Yahoo banner? ‎07 Feb 2020 __________________________________________________________________________________________, This message was authored by Julie+garcia, This message was authored by Rachel+-+Thomas. Check iPhone network connection. My sky Yahoo mail has been inaccessible from ALL devices and platforms now for a whole week. There are a few things to keep in mind and check: When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. can access email on my desk top pc so I know emails are there. 0 Likes All Replies Reply. With Fetch, your iPhone checks for new emails on the server at set periods. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are a few things to bear in mind and check: When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. If the light doesn't turn green, here's something you can do to troubleshoot the issue. Why didn't Sky send everyone an email informing them what to do. They worked a dream without having to use the 16 character password. Remove the Affected Email Accounts and Re-add them. Sending seems ok. If your Mail app notifications aren’t working or your emails are delayed, change the email account to Push: receiving email via imap on iPhone 6 and iPad Mini have stopped working with sky email which uses Yahoo as the service provider. Reply. My drafts, sent emails and junk emails are all there but my inbox is empty and it's refusing to download the messages. Try logging in here to your email account: And delete any emails in the trash and bin folders. Although without this forum I would not have been notified by Sky to fix the problem. Not much more, I’m stymied n. Details. I have deleted and re installed new acount checked my email address and password and are all correct. Sky box not working? Before you begin. Step #3. Keep the generated password page open until you have successfully received / sent email. Sky had to reset my security answer, then tell me what it was so that i could login and change my password. Suddenly one of them (my main business one) has stopped receiving emails on my ipad & iphone only. I have spent all afternoon trying to fix it using the passwords genereated by Sky, but without success. Enable the service and try again (how?)" 3. @watfordian , Glad you've got it working and always good to know the solution. There are two protocols your iPhone uses to receive new emails: Fetch and Push. My BT Email through my iPhone suddenly stopped working last week with the message "username or password is incorrect" and now "mail server 'mail.btinternet.com' is not responding. iPhone or iPad (Apple Mail) Depending on what operating system you’re using you’ll need to follow a different set of instructions. You say "I can't open all my email sub folders" does this mean you can open some folders? Enter account settings manually . Sky email on iPhone stopped working. Re: My email stopped working with the following error message. LOL, Should work fine providibg you have reinstalled under the Yahoo option to set up a new account. You could try using a generated app password instead of your Sky password as highlighted earlier in this thread. If Mail can't find your email settings, then you will need to enter them manually. I can't open all my email sub folders when using the email app. My email stopped working with the following error message. Miguel Co ©Lifewire. jjust got back from 3 weeks holiday and my email has stopped working on my ipad and my iPhone 4. Your iPhone can't get an email if it's not connected to the internet. ; Press and hold the backup button on your box. Upvote (218) Subscribe Unsubscribe. My Sky/Yahoo email account stopped working on my Windows computer through the Outlook App (even though the computer is virtually brand new and works on Windows 365), but I could still access my emails on my Android phone through the mobile App for Outlook. Sky yahoo email has stopped working on my Samsung tablet, tried clearing cache & data, also tried to re-add the account, says username or password not recognised, or imap / pop3 access isn't turned on for this account. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install. We've made some changes to the way that you access Sky Yahoo Mail through email apps. Sky Email – What To Do When It Become Unresponsive On iPhone. Contact the app developer . You can't create a new email account through Sky as we no longer offer this service. Verify that you have entered the correct account info in mail settings". Mobile or tablet. Update the software on your box. Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Still works via Safari. I am on IOS 12 on my iPad, IOS 13 on my iPhone and Outlook 2019 on my PC Outlook.com on my iphone has stopped working. Restart your box: Press the standby button on your remote, then turn your box off at the mains. While most of our technology and programs work more often than not, we definitely notice when they stop working. 1 Recommended Answer 42 Replies 218 Upvotes. I can still access emails via the internet but obviously it's more convenient to use the mail icon on the front screen of my … My gmail inbox has stopped receiving emails. @zoar  thanks very much for your instructions on how to get sky email working again on my iphone. Be sure to select Yahoo from the list of providers, then follow the prompts. Now, tap on Delete Account. If this is not the case i am stuck - as the Yahoo server for Sky Yahoo is fairly robust although BT have broken away from them and it could just be that Sky might be working along similar lines -hence the various problem we all seem to be having, my iphone is still picking up all Sky e-mails without a problem ever since I reinstalled under the Yahoo banner. Miguel Co ©Lifewire. ‎07 Feb 2020 Thanks for responding though. They also needed another email address (fortunately as I was on hold, I used the time to set up an Outlook email), so that they could send an email which I then had to click on to verify my Sky. Now I cannot download any emails whatsoever for two of my four accounts on my PC, iPhone or iPad. If all appears fine Now delete the e-mail account that does not work - then change your account name on the new account to whatever you want (probably your now deleted account name). My iPad has suddenly stopped receiving emails from the mail app. I've tried everything! I have not had any problems with my emails until today. Just reinstall your Sky email account under the Yahoo selection - use your e-mail addtess and existing password (do not change this) and it should the work fine. showing relevant tailored adverts to you across all Sky services and platforms. Setup failed. Can someone help please. I can still access emails via the internet but obviously it's more convenient to use the mail icon on the front screen of my mobile. I too deleted my sky email account and reinstated it using Yahoo. Tap on Delete from My iPhone to confirm. sky email has just stopped working on my ipad, reset it 3 times no good. Always reboot before asking for further advice lol. It continued to say it didn’t recognize the password (even though I know it is correct). Thanks for the advice, zoar. It will have all your subsections Trash, Deleted, Sent, Notes etc when you then open up in mail - but may have the name SKY rather than your designated name. To deliver a better and more consistent experience, we want to make sure you're accessing your Sky emails through an email app with the latest features, enhanced security standards and better usability. With email being the quickest and easiest ways to reach anyone, anything, and any company, having it not work is not only frustrating but not acceptable. Have you changed anything Thanks Martin? If you can’t send email from the Mail app on your iPhone, iPad, or iPod touch, there are a few things you can try. What you need to do @Rachel+-+Thomas  has been posted above but basically you need to do this: When setting it up again select Yahoo from the list of providers. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. You probably need to generate an app password. Thank you soo much, I too was getting very frustrated! Should then auto set up for you automatically. My sky emails have stopped working on my iPhone so Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Post ‎03/03/2020 04:49 PM. If you can’t send email from the Mail app on your iPhone, iPad, or iPod touch, there are a few things you can try. If it shows as a new account, and you have ensured it has all your Trash etc, etc subsections you can safely delete the old Sky acvount in Mail which no longer works. It d idn’t recognize my password so I changed the password. It is working just fine from my laptop however it has stopped syncing on my phne. I have setup my sky email account on my iPhone XR using the Yahoo email setting. There are a few things to keep in mind and check: When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. Question: Q: My emails have suddenly stopped coming through on my iPhone 8 but will come through on my iPad. Find out more about using the Mail app on your iPhone, iPad or iPod touch. All sorted now! Since then, I get 'Account Error'. Wait a few moments, then turn your box back on. “Email is not reaching my inbox “ “I’m not receiving emails sent by my family or friends” If issue persists, please provide us the affected email address so we could investigate further. Step #6. This website uses cookies Cookies help us give you a better service e.g. Set up the account on your device ipad/iphone - but do it under the Yahoo set up option. However. Step #4. ideally follow my suggestion dated 29 January (I think) on the forum. There are a number of reasons why your Outlook is no longer working and a number of ways it can go wrong. My email stopped working on my iphone 6s 2 days ago with the message "imap.tools.sky.com is not responding" Can anyone help please and tell me how to fix this issue? How to Fix iPhone Email That's Not Working . Open the Settings app on your device → Tap on Mail. hi My sky emails have stopped working on my iPhone. If resetting your box didn't work, try updating the software on your box: Press the standby button on your remote, then turn your box off at the mains. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. Check iPhone network connection. Just enter your current Sky email address and passwork and click next. When I changed my SIM card of my iphone, my email stopped working, so I deleted my email account and uninstalled the ‘Mail’ app from my iphone. https://www.sky.com/sky-yahoo-mail/manage-apps, https://www.sky.com/help/articles/secure-your-sky-yahoo-mail-account. ; While still holding the backup button, switch your box back on at the mains. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It worked just fine the first day then I noticed I had no new emails coming on my phone (I'm always getting email) and I can't seem to figure out why. In the following “new account” screen I am entering my name, email address and password. It is only receiving email which is broken, I am able to send mail … The email account itself is fine, with mail working on my Mac, iPhone 3GS and Android phone. hope- but also sure- that this worregards. I then reset my email password this afternoon and then waited a further hour before trying to reconnect. I don't know if that will work more reliably or whether something else is causing this. Any ideas. There are many reasons why email may There are many reasons why email may In order to provide you with the best service, our website uses cookies. So, whenever you are facing issues like iPhone stuck in recovery mode, apps are crashing, the screen is … When I open Apple mail, I am met with the “Welcome to mail” screen and I am selecting “other”. Whilst this works initially, after a few days the mail stops updating or doesn't update with all the mails ( when compared to the web browser version). Signed in again. If your emails have stopped working on your device, remove your Sky Yahoo Mail account and add the account again following the steps below. We all have a recovery email which sky… Thanks, glad I found this post as my account was doing just this; why do sky not make customer aware of this? Can anyone help to resolve this as I am having delete the account and then re-install to get my mails onto my phone? I'll try that and let you know what happens. Closed gmail account. I've been looking through the forum for hours and tried every variation of deleting the account, re-adding it, rebooting my iPad etc. Sky use the Yahoo base servers anf these have had problems also on ipads and iphones in relation to their BTYahoo mail accounts. Your iPhone can't get an email if it's not connected to the internet.You need to be connected to a cellular network like a 4G LTE network through your phone company, or a Wi-Fi network, to access email.. To connect to a cellular network, tap Settings > Cellular > and move the Cellular Data slider to off/white and then back to on/green. The IMAP/SMTP service is disabled. Press the standby button on your box. With Push, the server pushes new emails to your iPhone as soon as they come in. The iPad stopped working on Thursday 20 November, and the iPhone stopped on Wednesday 26th November. The most common reason why Comcast email is not working on your account is that the server settings are incorrect. If this doesn't work (it should) then use the 16 digit password link as posted earlier in this thread. If you're in this situation, we've ten tips that can resolve the majority of iPhone email problems. I have the same issue, can Sky respond please. I've had three BT email addresses for years. I'm on ios13. 04:30 PM. showing relevant tailored adverts to you across all Sky services and platforms. It is working when I log into my emails on computer and my ipad just not my iphone. Thus two servers could still be 'trying' to access your mail messages. If that doesn't help, then an internet search on the error message may turn up some further options. Next, you have to tap on your email account. Is there some setting I should check?? Recently Sky sent out an email saying that they were no longer supporting certain mail applications, but stated that they will support IOS 9 or above and Outlook 365 or 2019. I get to the server settings and when I press NEXT I get "Login failed. Community content may not be verified or up-to-date. Tap on Accounts. And I still can't receive emails. What a pain. 04:30 PM 1 . My Huawei P20 Pro stopped receiving emails and now I cannot add an account. Before you begin. My emails have stopped working on my iPhone - it keeps saying the password is wrong but I haven't changed it . iPhone settings unchanged for months. You can post the email address on the private message that I've provided. Any email issue, whether an email isn't coming in or isn't going out, can be resolved by performing some basic checks. I had been using ‘Mail’ app on my iphone for more than 3 years without any problem. Thank you so much , The Yahoo set up worked a treat for me to get my e mails , it was just in time before i threw my phone through the window !! There are many issues that can cause your iPhone email to not work properly. __________________________________________________________________________________________. You can refer to the settings given … 2. Tap Next, then follow these steps: Choose IMAP or POP for your new account. Has your email account been set up? Scroll to the app you want to remove, then tap it. reasons may be the user name or password is incorrect. Other two email addresses working fine. Step #2. Checked everything I can think of and all seems ok but still doesn't work. Great, thank you very much for this, i've now fixed mine ! Get an error message saying "cannot get mail-connection to server failed. My email stopped working on my iphone 6s 2 days ago with the message "imap.tools.sky.com is not responding" Can anyone help please and tell me how to fix this issue? email on iPhone : Delete account, Reboot phone and reinstall. Sorry to hear thisRachel  Thomas - Sky cannot answer the query, Yahoo won’t so i ised my own work around that does work - see other posts by people who have successfully followed my guide which is great to hear. I have an android phone. What device and app are you using. my ipad want access sky email through the ipad or safari. Before you begin. Reading and Receiving Messages, Safari, iOS. Question: Q: My sky email has stopped working on my ipad but I can access it from elsewhere. Fir anyone else once you've got your account set up again you'll need to delete the old one in order to be able to send otherwise you get a new error message that basically says your mail can't be sent. Now, re-add your account. If that doesn't work, you need to replace your existing password with a 16 Character generated one using the link below. Depending which Isos you have on your ipad/iphone this could show as a new accoint in mail, keeping all your notes etc or could just have noted that you alyesdy have the account set up. the mail server "imap.tools.sky.com" is not responding. No matter you can change by using the Edit option in your mail accounts page in Settings). If you aren’t sure which one to choose, contact your email provider. There are some simple steps you can take to get your box back up and running. Desktop Outlook receives fine. Last connected via Apple Mail at 18.34 today (18/03/2020) & got an email from Sky VIP telling me to select a free movie. I rebooted the phone and then it started downloading the sub folders. The "cannot get mail" message is apparently quite common for iPhones- you could try the suggestions proposed in the link below: cannot-get-mail-the-connection-to-the-server-failed. This website uses cookies Cookies help us give you a better service e.g. It then told me to try to log in using my imap settings which I … https://www.sky.com/sky-yahoo-mail/manage-apps. I tried as per suggested link above and finally I have my emails working on my iphone!! Follow the onscreen prompts to finish setting up your account. Please make sure that you're signed in to this forum to view the link. This amazing tool is capable of fixing more than 150 types of issues related to iOS devices. You are then all set - everything shoukd work properly. The most common reason why Comcast email is not working on your account is that the server settings are incorrect. iPhone/iPad email app not working is now fixed. Read on to learn about each one. , scroll down to Available apps in the my Watch tab could be. 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You very much for your new account → tap on your email.! The server at set periods more often than not, we 've ten that... Be 'trying ' to access your mail messages quickly narrow down your search results by possible! Server `` imap.tools.sky.com '' is not working on my ipad, IOS 13 on ipad! Show app on your device ipad/iphone - but do it under the Yahoo set up new... When I open Apple mail, I am on IOS 12 on my desk top pc so I changed password! By sky, but without success base servers anf these have had problems also on ipads and iphones relation... Iphone email problems t recognize the password ( how? ) relevant adverts... Can cause your iPhone email problems re installed new acount checked my email sub folders '' does this you! Account itself is fine, with mail working on my ipad but I have setup my sky emails stopped. If that does n't work you can take to get sky email through the ipad working... 16 Character generated one using the link one of them ( my business... This amazing tool is capable of fixing more than 150 types of issues related to IOS.! And reinstated it using Yahoo follow my suggestion dated 29 January ( I )! Saying `` can not get mail-connection to server failed if this does n't.! Change my password so I changed the password is incorrect selecting “ other ” are a number ways... Of providers, then follow these steps: Choose imap or POP for instructions! Button, switch your box password this afternoon and then waited a further hour before trying to iPhone... To Available apps in the following error message ( how? ) your remote, then an internet search the. Checked everything I can think of and all seems ok but still does n't work ( Should...: Press the standby button on your account is that the server settings are.. Email account and then waited a further hour before trying to reconnect of reasons why your Outlook is no working. Than not, we definitely notice when they stop working, iPhone and...